GE
Healthcare and AB SCIEX announced a collaboration agreement to provide GE
Healthcare’s Smart Asset Management Services (SAMS) customers throughout North America with the option for full on-site service
and maintenance support of AB SCIEX mass spectrometry systems. This will enable
customers to realize the convenience and productivity gains associated with
SAMS, while maintaining access to the service and applications expertise of the
original equipment manufacturer.
As
a provider of advanced technologies for life science research and biopharmaceutical
manufacturing, GE Healthcare Life Sciences has developed SAMS, a portfolio of
services for scientific asset management that enables consolidation of
multi-vendor service support and provides insights into asset utilization. SAMS
helps to simplify service operating models, reduce operating costs, and improve
overall productivity.
AB
SCIEX is a provider of mass spectrometry systems. The company’s Global Services
organization provides a complete portfolio of service and support for its mass
spectrometry systems and software to protect customers’ investments by
minimizing costs and maximizing uptime of their systems.
To
further strengthen the SAMS offering, GE Healthcare Life Sciences is actively
building partnerships with equipment manufacturers. Under the agreement
announced, AB SCIEX is able to supplement the on-site work of GE Healthcare
service engineers with AB SCIEX service and support when needed. This
partnering arrangement with an asset management service provider brings a
variety of benefits to enhance efficiency, including a single point of contact
for service support, and represents an extension to AB SCIEX Global Services’
strategy.
GE Healthcare, www.gehealthcare.com
