Experienced laundry program managers focus on the areas that they can manage most effectively. They understand that their laundry partner is only part of the solution and don’t waste time trying to get a laundry to provide solutions that are beyond its competencies.
A good laundry program differentiates between internal and external cleanroom management issues. It is important to address internal issues, including internal system design, gownroom operations, and stakeholder relationships in context with the cleanroom garment program.
A well-run garment management program makes it easier for your laundry provider to give you quality service. High-quality internal management also makes it easier for you to set consistent service expectations with your laundry provider. It’s reasonable to expect your cleanroom laundry partner to deliver clean garments, on time, with straightforward competitive pricing. They should be willing to listen to you, and to understand your needs based on the supporting data. They should also be able to handle various types of point-of-use replenishment. A provider should also be able to audit cleanroom garment systems and recommend and implement efficient, hassle-free gowning programs. They should help you understand and minimize the true cost of a cleanroom garment program, limiting potentially significant liabilities and continuously improving programs without disrupting day-to-day cleanroom productivity.
From: “The Dirty Dozen”
